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Delivery Service Agreement

Effective date: September 17, 2026

Document version: v2026-09-17

This Delivery Service Agreement (the "Agreement") sets out the terms on which Use Pure Water provides recurring bottled water delivery. It applies to every Use Pure Water delivery customer. The products, bottle sizes, quantities, delivery cadence, and prices that apply to you are the ones shown in your order confirmation and checkout summary, which together with this Agreement make up your delivery arrangement with us.

1. Parties and acceptance

This Agreement is between Use Pure Water, 1040 Grant Rd Suite 187, Mountain View, CA 94040 ("Use Pure Water," "we," "us," or "our") and the person or business that orders recurring delivery ("you"). Use Pure Water is the local delivery service for Pure Water of Mountain View.

You accept this Agreement by selecting the acceptance checkbox at checkout and completing your order. That electronic acceptance has the same effect as a written signature, and we record which version of this Agreement you accepted along with the date and time. Service begins with your first scheduled delivery.

You can keep a copy of what you accepted. This page is publicly available, stays online, and can be printed or saved from any browser. Your order confirmation email records the specifics of your order, and we will send you another copy of either document on request.

2. Service description

We deliver bottled purified water, alkaline water, and related products to the service address on your account, on the recurring cadence you selected at checkout. Your order confirmation and checkout summary state the water type, bottle size and material, quantity per delivery, and delivery cadence.

We deliver on our regular route schedule for your area. Delivery timing depends on route availability, safe access, weather, traffic, and inventory. If a delivery has to move, we will tell you and deliver as soon as we reasonably can.

You may ask us to change your water type, quantity, cadence, delivery day, service address, or optional equipment at any time by email, phone, or through the online tools we provide. A change takes effect once we confirm it and applies to deliveries after that point.

3. Month-to-month service, no minimum commitment

Service is month to month from the day it starts. There is no minimum service term, no fixed contract length, and no automatic long-term renewal. There is no cancellation fee and no early-termination fee of any kind.

You may cancel at any time by emailing support@usepurewater.com or calling (650) 938-3122. We do not require a reason, a notice period, or a phone call to process a cancellation you send in writing.

Cancellation stops future deliveries and future recurring charges. We apply it to the next delivery that has not already been dispatched, and we confirm it to you in writing. Amounts for deliveries already made, and for any rental equipment you have not returned, remain payable.

4. Service responsibilities

Use Pure Water will:

You agree to:

If we cannot reach the delivery location safely, or empty bottles are not available for exchange, we may skip that delivery and let you know. We do not charge a missed-delivery fee. If a delivery arrives damaged, short, or wrong, tell us within a few days and we will replace it or credit it.

5. Bottles belong to you; no deposits

Bottles we deliver to you become your property when they are delivered. We do not charge a bottle deposit, we do not hold a deposit balance, and there is no deposit to refund or forfeit.

Because you own your bottles, you are not required to return them when you cancel, and we do not bill you for bottles that are lost, broken, or kept. As a convenience, we collect your empties at each delivery and exchange them for filled bottles as part of the service. If you need additional or replacement bottles, we will add them to a delivery at the price shown in your order confirmation.

6. Optional equipment rental

We may offer water dispensers, coolers, and similar equipment as an optional monthly rental. Renting equipment is never required in order to receive delivery. If you choose a rental, the monthly rental amount is shown at checkout and in your order confirmation: Hot & Cold is $15 per month and Cold & Ambient is $12 per month. The first full calendar month is paid upfront at checkout, using the checkout date in America/Los_Angeles (Pacific time). Rental charges are not prorated, even if checkout occurs partway through the month.

Each later calendar month is billed once, together with the first eligible water delivery for that month. Later deliveries in the same month do not include another rental charge. If water service is paused or there are no deliveries for the month, staff may collect that month's rental separately using your saved card. Pausing water delivery does not stop the rental.

Rental equipment remains the property of Use Pure Water. While it is with you, please use it as intended, keep it in a safe indoor location, and contact us instead of repairing or modifying it yourself. You are responsible for loss of, or damage to, rental equipment beyond normal wear while it is in your care.

If you cancel the rental or cancel service, return the rental equipment in the condition you received it, normal wear excepted. We will collect it on a scheduled delivery or arrange a pickup at no charge. Rental billing stops once the equipment is returned or collected. Ending a rental does not by itself cancel your water delivery, and cancelling delivery does not by itself end a rental; tell us if you want both to stop.

7. Billing, variable charges, and card authorization

You save a payment card at checkout. Card details are collected by our payment provider in its own secure fields; we keep only a tokenized reference to the card, not the card number. You authorize us to charge that saved card on a recurring basis for your deliveries, any optional equipment rental, and any other charges clearly disclosed to you, until you cancel or remove the authorization.

Each delivery is charged to your saved card after that delivery is made, based on what was actually delivered. Because quantities and products can change from one delivery to the next, the amount charged varies. The checkout summary shows an estimated recurring total based on the order you selected; it is an estimate, and your actual charge may be higher or lower. Applicable taxes and government-imposed fees are added where they apply, and we email you a receipt for each charge.

If a charge is declined, we may retry it, contact you, and pause future deliveries until the balance is paid. A pause for non-payment is not a cancellation; service resumes once you update your card or settle the balance. You can remove your saved card at any time, which ends the recurring authorization and also ends recurring delivery.

8. Price changes and advance notice

We will give you at least 30 days' advance written notice by email, sent to the address on your account, before a price increase takes effect. The notice will state the new price and the date it starts. You may cancel at any time before or after that date at no cost, and cancelling because of a price change never carries a fee.

If you continue service after the effective date in the notice, that continued service is your acceptance of the new price. Price decreases, promotional pricing, and changes you request yourself take effect without advance notice.

We may update this Agreement by posting a revised version on this page with a new effective date and version identifier. For a change that materially affects active recurring service, we will give at least 30 days' advance notice by email in the same way. The version you accepted continues to apply to you until a new version takes effect.

9. Communications

We contact you by phone and email about scheduling, deliveries, billing, account changes, and support, using the contact information on your account. These are service communications about delivery you have ordered, and they are part of providing the service rather than marketing.

Text messages are separate. We send delivery text messages only if you actively opt in, and opting in is never required to buy. You can reply STOP to opt out or HELP for help at any time. The Website Terms of Use describe the messaging program, and the Privacy Policy explains how we handle your information, including messaging consent records. Any marketing email we send includes an unsubscribe link, and unsubscribing from marketing does not stop service communications.

10. Cancellation and termination

You may cancel recurring service at any time by email or by phone, without having to speak to anyone first if you cancel in writing by email. We act on your request promptly and confirm the cancellation in writing.

Either of us may end this Agreement on notice to the other. We may suspend or end service, with notice to you, for non-payment, for unsafe or inaccessible delivery conditions, if we no longer serve your route, for misuse of rental equipment, or for a breach of this Agreement. Where the reason can be fixed, we will tell you what would restore service.

Cancellation or termination does not waive amounts already owed for deliveries made, taxes and fees on those deliveries, rental charges through the date rental equipment is returned, or rental equipment that is not returned. Sections 5, 7, 11, and 12 continue to apply after service ends.

11. Liability, disputes, and governing law

Information we provide about purification, alkalinity, pH, taste, or hydration is general product information. It is not medical advice and is not a claim to diagnose, treat, cure, or prevent any disease or condition.

We provide delivery service with commercially reasonable care and skill. To the fullest extent permitted by law, and apart from warranties that cannot be disclaimed, we disclaim implied warranties relating to the service. We are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages. Our total liability for any delivery issue will not exceed the amount you paid for the affected delivery, except where that limit is prohibited by law. Nothing in this Agreement limits rights you cannot waive under California law.

If something goes wrong, please contact us first at support@usepurewater.com or (650) 938-3122 so we can try to resolve it directly. This Agreement is governed by the laws of the State of California, without regard to its conflict-of-law rules. Court proceedings will take place in Santa Clara County, California, or in the county of your service address, unless applicable law requires otherwise. Either of us may bring a qualifying claim in small claims court.

12. Contact information

Use Pure Water
1040 Grant Rd Suite 187
Mountain View, CA 94040
support@usepurewater.com
(650) 938-3122

This page always shows the current version of the Delivery Service Agreement. Email or call us to request a copy of the version you accepted, to cancel, or to ask anything about these terms.